1. At a glance
7-working-day refund policy
- Ask for a refund within 7 working days of buying a plan.
- You get back the full amount you paid, including GST. We do not deduct any fee.
- We reply to your request within 2 working days.
- Approved refunds go back to the same payment method within 5-7 working days.
- Plans are never renewed automatically, so there is nothing to cancel and nothing is charged without you.
2. What "working days" means
In this policy, a working day is Monday to Friday, excluding public holidays in India. Days are counted from the day after the payment was confirmed (the day your plan started). For example, a plan bought on a Monday can be refunded if you ask on or before the 7th working day after that Monday. Weekends and public holidays are not counted, so you get the full 7 working days. The same counting applies to the time we take to reply and to process a refund.
3. When you can get a refund
- Any plan, monthly or yearly, bought on AgroKhata - the first time or as a renewal - if you ask within 7 working days of the purchase.
- You do not have to give a reason, though knowing why helps us improve. If something did not work as promised, please tell us and we will first try to fix it - the choice to take the refund is always yours.
- Having used the plan during these days does not stop you from getting a refund, as long as the use was fair and within the Terms.
- If we close your account without any fault on your side, we refund the unused part of your plan (see the Terms & Conditions).
4. How to ask for a refund
- Open our Contact page and choose Refund request. If you prefer, write to us at the email or number shown on that page.
- Give the mobile number you registered with and your invoice number (from the WhatsApp message or My Plan) or the payment reference.
- We reply within 2 working days to confirm, and may ask one or two questions to verify the purchase.
A request sent on or before the last day of the refund window is treated as in time, even if our reply or the money arrives later.
5. How a refund works
| Step | What happens | Time |
|---|---|---|
| 1. Request | You send the refund request | Within 7 working days of purchase |
| 2. Review | We confirm the purchase and approve the refund | Within 2 working days |
| 3. Refund | The amount is sent back to your original payment method through the payment gateway | 5-7 working days after approval (your bank may take a little longer to show it) |
| 4. Paperwork | We issue a credit note for the invoice that was refunded | With the refund |
The refund is of the amount actually paid (including GST) and goes to the same card, bank account or UPI ID that was used. When the refund is approved, that plan ends and your account becomes read-only: you can still view and download your data, but you cannot add new entries unless you buy a plan again. We will confirm the refund by WhatsApp or email.
6. When we cannot refund
- The request is made after the 7 working days have passed - except where the law or section 3 says otherwise.
- The account was used in a way that breaks the Terms (for example spam through WhatsApp, abuse of the service or fraud).
- A third party took action outside our control, such as WhatsApp restricting a number, or fees charged by your own bank or network.
- After the window, we do not give pro-rata refunds for the unused part of a plan you chose to stop using. You can keep using it until the end date.
Nothing here limits any right you have under consumer protection law.
7. Failed & double payments
- Money deducted but plan not started: normally the bank or gateway returns it automatically in 5-7 working days. If it does not, write to us with the payment reference and we will either start your plan or refund you.
- Paid twice for the same plan: tell us and we will refund the extra payment in full, regardless of the 7-day window.
- Charged an amount different from the checkout: contact us straight away and we will correct it.
8. Cancellation & renewal
AgroKhata plans are bought one period at a time (a month or a year). We never set up automatic payments, so you do not need to cancel anything: when the end date arrives the plan stops and your account becomes read-only until you renew. We send a WhatsApp reminder a few days before the end date. If you change from one plan to another, the new plan starts at once and the refund rules above apply to the new purchase.
9. Digital service - no shipping
AgroKhata is an online service. Nothing is shipped. Your plan is activated within moments of the payment being confirmed, and the invoice is available in My Plan and sent to you on WhatsApp.
10. Questions
If anything is unclear, ask before you buy: Contact us.
Email: support@agrokhata.in
Phone / WhatsApp: +91 95377 95387
Address: Office No6,6th floor Merrygold Square Madhapar Circle Rajkot Gujarat 360006
Support hours: 10am to 7pm